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National Apprenticeship Week 2017

The water industry is fully committed to the training and career development of apprentices as part of its work to deliver its commitments to its customers and the environment, now and for the future.

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INDA & EDANA introduce new practice on labelling wipes

Water UK welcomes the recent issue of INDA & EDANA's new code of practice on labelling of wipes. The new requirement for wipes manufacturers to prominently display a ‘Do Not Flush’ label on the front of products illustrates the cross-sector willingness to work to prevent customer confusion.

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Water companies back workforce renewal and skills strategy

Water companies have backed a new strategy to bring in 221,000 new recruits by 2027 in the utilities sector to help ensure customers will continue to get the essential service they need in the future.

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Helping water customers who are struggling with bills

Water companies have a wide range of schemes to help customers who find paying their water bills a struggle – but making sure that help gets to the right customers at the right time is a major challenge

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Household water and sewerage bills for 2017-18

The average household water and sewerage bill in England and Wales for 2017-18 will be £395 – an increase of £6 (2%) compared with the previous year. The average bills for each company can be found on the Discover Water website, which brings together key information for customers about water companies in England and Wales.

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Developer services remain high for final 2016 results

The water industry is continuing to play its part in the delivery of new homes in the UK by striving for high standards for developer services.

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Water: open for business

There is not long left before more than 1.2 million small businesses, charities and public sector bodies in England will be free to choose their water and wastewater supplier.

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Christmas presents aren't for flushing

Children across the UK are eagerly waiting to find out what toys Santa will deliver this year - but did you know some toys end up down the U-Bend? Wessex Water have discovered an incredible variety of much loved toys in their sewers, highlighting a serious message around what not to flush.

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Don’t be a pain on your drain this Christmas

Tipping turkey fat, gravy and other leftovers down the plughole can cause havoc in our drains and sewers. Save yourself a potential problem this Christmas and allow your festive fats to cool and solidify before throwing them away.

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Wrap up for winter

The water industry is working with the Met Office to remind people to get their homes and business ready for the winter. As water temperatures are falling fast, it is important to ensure you and your property are sufficiently wrapped up.

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New website for customers to see how their water companies are performing

Customers can now quickly and easily see how their water company is performing and compare it to other companies. The information can be found on DiscoverWater.co.uk and has a comprehensive range of data covering a variety of topics.

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International flushability statement

A global statement has now been signed by 281 organisations across 20 countries outlining the water industry's current position regarding misleading

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World Toilet Day 2016: Toilets and jobs

Today, World Toilet Day is raising awareness to inspire action to reach the 2.4 billion people living in the world without a toilet. This year, World Toilet Day’s theme is ‘toilets and jobs’ and is looking at how sanitation, or the lack of it, can impact on livelihoods in and out of the workplace.

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England's bathing waters best on record

Visitors to England’s seaside and bathing waters will be able to enjoy cleaner water than ever before, thanks to improvements made over the past two decades. Bathing water quality, tested at 413 beaches and lakes across the country, is the best on record with 98.5% passing tough standards this year.

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Water companies maintain high standards for developers

The water industry is continuing to play its part in the delivery of new homes in the UK by maintaining its high standards of services to developers. Levels of service performance were at 98% for water supply and 99% for sewerage for July to September 2016.

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UK water companies complain to Trading Standards about 'flushable' products

UK water companies have written to Trading Standards over misleading packaging of wet wipes and other sanitary products that claim these items are ‘flushable’. These products cause misery to millions of people around the world by blocking sewers and contributing to floods.

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Quality of UK water environment continues to rise

Reports out today from the Environment Agency show that pollution incidents from water companies are falling while the quality of our water environment continues to rise.

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Complaints fall for eighth successive year

Today’s report from the Consumer Council for Water shows that while written complaints are marginally down on last year, it is the eighth successive annual reduction and written complaints are now down 60% compared to eight years ago.

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