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Consumer dispute resolution scheme

A panel made up of three independent members, a representative from Ofwat, a representative from CCWater and two representatives from the water companies is overseeing the process to set up and run the Alternative Dispute Resolution Scheme (ADR).

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Water and energy companies join forces to help vulnerable customers

Customers who need extra help will, from April, get a more streamlined service from water and energy companies making it easier to get help and stay safe at home.

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Water Saving Week 2016

Water UK is supporting a national week-long campaign to promote water saving methods for the home, garden, schools, workplace and communities. Water Saving Week aims to raise awareness of the need for everyone to use water wisely - whatever the weather and wherever the location - to protect this precious and finite resource for generations to come.

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Water UK supports World Water Day

The UK water sector knows that access to clean water and sanitation for all is vital, which is why we are supporting World Water Day.

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Grants for access to tap water

Last month (February 2016) saw the opening of the process to obtain grants to promote or provide access to tap water for children in public spaces.

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Agriculture and water

Sarah Mukherjee, Director of Environment at Water UK, set out how EU policymakers can improve the the link between farms and water policy to protect both farmers and the environment.

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Major reviews of EU water policy in 2016

Although there is no new legislation on water expected from the EU this year, there are some very significant reviews of existing directives either already underway or about to start.

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City Conference 2016

The future regulatory framework was the main theme of debate among water companies, investors and stakeholders at the recent Water UK City Conference. Views were given from attendees on Ofwat’s Water 2020 framework. Rory Stewart MP, Parliamentary Under Secretary of State at DEFRA also spoke at the conference.

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Developer Services higher standards achieved

The water industry is helping to speed up the building of new homes by meeting its recently introduced standards for providing a range of services to developers over 95% of the time.

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City Conference 2016

Now in its 16th year, the Water UK City Conference on Wednesday 2 March is the foremost financial event for the water sector, bringing together the industry's leaders with regulators and government bodies, investors, analysts, ratings agencies and City institutions to discuss future finance and investment.

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Hydration and health - report

Water UK has published the first in a series of reports on the role of drinking water and the nation’s health, to raise awareness of the benefits of tap water for health and hydration. This research paper explores the current landscape of the water sector, health and hydration science.

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Water UK response to PAC report

Water UK response to the Public Accounts Committee report on regulation of the water industry.

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This holiday, don’t be a pain in the drain

If you want a care-free Christmas, there’s one sure way to keep the air clear. Spare our sewers from yuletide leftovers, unwanted fat and roast run-off.

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Planning for the long term - update

Customers' number one priority for the water industry is safe, reliable supplies of water at a price they can afford. To deliver this, it's critically important that the water industry plans for the long term, because decisions and investments made today will determine the level of service that the industry can provide well into the future.

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Ensuring the water sector is resilient

The publication by Ofwat of the report of the Resilience Task and Finish Group is a significant step for the sector as we seek to ensure that our services are resilient, now and in the future.

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Water company support for customers

Water companies are committed to helping households by charging stable and affordable prices. Ofwat’s report on affordability and debt (Tuesday 1 December) shows that companies are offering more support than ever to customers in need.

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Government review into retail competition for household water services

Water companies are already working with all the sector’s stakeholders to deliver a choice of water supplier for all business, public sector and charity customers in England from April 2017.

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Water UK welcomes new member

Water UK is delighted to announce that Independent Water Networks Limited (IWNL) has joined as a new member. IWNL provides water and sewerage services to both residential and business customers on new-build housing developments across the UK.

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