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Water availability crucial to building new communities

The UK water industry is fully committed to delivering essential infrastructure and supporting the government's National Infrastructure Plan. However, water supply and availability needs to be at the heart of our decision-making for communities, businesses and agriculture - we can no longer just assume water will be there when and where we need it.

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Investment, profits and tax

When companies invest for the future, they can defer - but not avoid - corporation tax due to the tax relief on capital allowances.

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Water companies’ help for struggling households

Water companies understand that some of their customers are facing cost-of-living pressures. This is why the industry spends millions of pounds every year to give struggling households money off their water bills and offers a wide range of extra support and advice measures.

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Efforts to support UK beaches and tourism

Figures released from Defra show that this year, 605 out 610 bathing sites met the mandatory standards set by the European Commission. The water industry plays a key role in keeping beaches free from pollution by ensuring that water returned to the environment is as clean as possible.

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How drinking water underpins public health

Water UK is working with The Royal Society of Medicine to develop the CPD accredited Water, Hydration and Health Conference on Tuesday 2 December in London. Bringing together health professionals, industry leaders, the regulator, government bodies and other stakeholders, the evidence-based programme will examine the importance of hydration and drinking water quality to the nation’s health.

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Concerns around pharmaceuticals in the environment

Water UK is leading the debate in Europe on options available to address the growing concerns about the prevalence of pharmaceuticals. At present, we believe it is not practical to set formal regulatory standards for pharmaceutical residues in water (either for raw water or tap water) until further research on costs and benefits, supported by robust science, becomes available.

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Supporting the great British holiday with cleaner seas

Water companies are playing a key role in ensuring the quality of water around Britain’s coasts remains consistently high

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Water UK warns against tighter EU standards on drinking water

Drinking water in the UK is among the very best in the world and any further EU intervention could lead to unnecessary extra costs to customers. In response to the latest EU consultation on the Drinking Water Directive, Water UK said any future changes to drinking water quality standards must be based on robust scientific evidence of risks to human health.

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Complaints fall again but industry is trying to do even better

The latest Consumer Council for Water data shows that complaints against companies have fallen for the sixth year in a row. Companies' hard work to drive service improvements is leading to better outcomes for customers and the industry will continue in its determination to provide the very best services and drive down complaints even further.

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Message to customers: contact your company if you are struggling to pay

Customers having difficulty paying their bills should speak to their water company to find out the range of help that is available. Water UK supports the CCWater call for customers who are struggling to pay to ask their company for help.

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Pharmaceuticals in the environment

The European Commission is considering measures to control the levels and types of pharmaceuticals and chemicals in the environment and water. The Commission believes there could be risks to public health, although there is currently no robust scientific data about how serious the risks are. Water UK is concerned that the Commission could decide more stringent sewerage treatment is the answer, which could lead to substantial extra costs for companies and customers.

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Tackling leakage

Now in its 15th year, the Water UK Leakage Conference brings together the industry with regulators, government and key stakeholders to explore innovative leakage management in a changing and unpredictable climate. This year will build upon the challenges surrounding customers and communication as well as exploring operational and technical perspectives.

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Ensuring the long-term stability of the sector

The water industry has invested more than £116 billion since privatisation. This investment has underpinned the improvements to drinking water quality, made our rivers and beaches much cleaner and also secured regional growth and jobs. Water UK is holding its annual City Conference in March for investors, analysts, ratings agencies, City institutions regulators and government bodies, to discuss future finance and investment in the water sector.

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EU told tighter drinking water rules not needed in UK

Drinking water in the UK is among the very best in the world and any further EU intervention could lead to unnecessary extra costs to customers, says Water UK.

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Customer complaints fall for the sixth successive year

The latest data on complaints from CC Water is great news as it shows companies’ hard work to drive service improvements is leading to better outcomes for customers.

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The quick fix way to cut water waste at home

With a few simple changes, it's easy to reduce the amount of water that you use.

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Customers who need help should contact their water company

Customers struggling to pay their bills should speak to their company to find out the range of help they have available.

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World Water Week 2014 - Stockholm

World Water Week is a key platform for discussions on global water issues. This year's event brings together 200 different companies in over 100 different events. The event is organised by the Stockholm International Water Institute (SIWI).

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