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Statement about Ofwat’s announcement on draft determinations

Ofwat’s announcement today is a key milestone in the Price Review process. Water companies will be looking closely at the details of what Ofwat has published and there is a lot of information for companies to work through.

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ConnectRight: drain connections

Misconnected drains can pollute local streams, rivers and beaches, damage wildlife and cause considerable health risks. ConnectRight is a partnership of organisations who are working to reduce water pollution from drains and sewers.

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Independent oversight panel for ADR scheme

Customers in England and Wales will soon have a new independent and free-to-use service to resolve complaints with their water company.

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Tap water is now even better

The quality of the water we drink and use for washing and cleaning in our homes has got even better, according to the Drinking Water Inspectorate (DWI).

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Innovation in customer service

Water companies will be getting together with key partners such as consumer groups and debt and advice charities next week, through the Water UK Innovation Hub, to further develop ideas and good practice on customer service.

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EU consults on drinking water

The European Commission has launched a public consultation on drinking water policy, to see where improvements could be made. It covers areas such as the current level of drinking water quality, the main threats to drinking water, the information needs of citizens, and possible additional actions that could be taken at EU level.

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Spreading the word on unflushables

Water UK continues to work with retailers and manufacturers and to ensure non-flushable products are not thrown down the toilet and into sewers. Baby wipes, cleaning wipes and other non-flushable materials can block sewers and cost customers and water and sewerage companies millions of pounds a year in cleaning and repairs.

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Price Review (PR14) latest

All water companies have now submitted revised business plans for 2015-20 to Ofwat and await the regulator’s draft determinations of price limits.

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Water UK publishes 2014 Investor Survey

Water UK has released the results of its 2014 survey of investors, carried out by Indepen.

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Water re-use and rainwater harvesting

It might seem difficult to believe, as the weather forecasts warn of yet more rain, but it was only two years ago that parts of Britain were starting to recover from two years of extremely low rainfall. Dry, cold, wet, hot – the meteorological rollercoaster ride of the past three or four years has been exceptional.

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Progress on tackling marine litter

This week was the first meeting of the Marine Litter Action Network and Water UK is on the steering group. Co-ordinated by the Marine Conservation Society, the idea is that it will become a central hub for information sharing, allowing people to find out what has worked and what has not.

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A revision of the WFD

It is looking increasingly uncertain that any member state of the Water Framework Directive (WFD) will achieve good status in all water bodies by 2015, and significant use of exemptions is likely to be required.

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Latest developments on an independent dispute resolution scheme

English and Welsh water companies, CCWater, Ofwat and Water UK are working together to set up an independent service to resolve disputes when companies and their customers are unable to reach agreement.

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Price Review 2014 update

Water companies have published their business plans for 2015-20 and almost all will hold down bills to keep them in line with or lower than inflation. To help keep customer bills down, investors will receive lower returns in 2015-20.

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UK bathing water amongst the best

The water industry has invested billions since the 1990s on measures that protect the UK’s bathing waters. The latest results from the European Environment Agency show that the UK is close to the top of the list for bathing waters that comply with the EU standards.

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The Water Act: customers and environment

The water industry is ready to take forward the measures in the new Water Act which will bring long-term benefits to customers and the environment.

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Non-flushable wipes and other products

Baby wipes, cleaning wipes and other non-flushable products can block sewers and cost customers and water and sewerage companies millions of pounds a year in cleaning and repairs.

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International focus on water governance, benchmarks and indicators

There is a growing international focus on governance, indicators and benchmarking in the water sector, both globally and in the EU. There appears to be a belief among regulators and water practitioners globally that while there are plenty of measures of outputs, such as environmental indicators, perhaps more can be done to measure how efficiently the services are delivered.

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